Humans are the Heart of Synthetic Intelligence
A merger between humans and machines is coming, and it’s not what you might think.
New Research Hints at How Your Smiles Could One Day Teach Artificial Intelligence
Microsoft Research shows how Artificial Intelligence can piggyback on our emotions in order to learn tasks.
The Essence of Automation
Automation is ancient technology that, when fused with artificial intelligence, will utterly transform the economy and our place in the world.
Why Are Security Cameras Watching Us?
Security cameras are sensors, integrated with machine learning and automation, to control human behavior.
When Automation Fuses with Machine Learning, What Should We Call It?
What do we call the fusion of automation and machine learning?
What’s the Difference Between the Front-End and Back-End of Automated Self-Service?
Automated self-service is the front-end, automated self-service interface combined with the back-end, automated service operations.
Automated Service Platforms and the Future of Work
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
Automated Self-Service is Taking Over. Here’s How it Happened.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
What the Online Grocery Wars Really Mean: Automation
The online grocery wars are heating up and the stakes are far bigger than any battle between Amazon and Walmart. The real story here is the automation of grocery stores and the service economy more broadly.
Intelligent, Automated Self-Service
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.