Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
Organizations create intrinsic value by building meaning for customers and employees.
The Engagement Pyramid is a framework for building relationships and engagement for mission-driven organizations.
A (relatively) simple explanation of machine learning.
As sensors and machine learning fuse, they form a critical layer in the synthesis of machine and human intelligence.
Machine intelligence will teach us to expand our understanding of intelligence.
It’s easy to argue about fairness – because our society operates with two very different definitions of the word.
The Interest Graph is software for connecting us to our interests. Today, it makes us better shoppers. Tomorrow, it could change the nature of work.
The key to creating value in your business is to be of service.
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
Stanford Social Innovation Review article on mission-driven artificial intelligence aimed at solving societal and ecological challenges.
Artificial intelligence is changing humanity’s relationship to knowledge with profound implications for the future of the human experience.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
The disastrous Google+ shutdown vividly demonstrates the risks of trusting our creations and relationships to big corporations.
A look at the relationship between knowledge and artificial intelligence in an era when machines may soon break our monopoly on knowing.
A merger between humans and machines is coming, and it’s not what you might think.