Despite recent setbacks, automated self-service and fast food are on a collision course.

Microsoft Research shows how Artificial Intelligence can piggyback on our emotions in order to learn tasks.

Automation is ancient technology that, when fused with artificial intelligence, will utterly transform the economy and our place in the world.

Security cameras are sensors, integrated with machine learning and automation, to control human behavior.

What do we call the fusion of automation and machine learning?

Automated self-service is the front-end, automated self-service interface combined with the back-end, automated service operations.

Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.

The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.

The online grocery wars are heating up and the stakes are far bigger than any battle between Amazon and Walmart. The real story here is the automation of grocery stores and the service economy more broadly.

Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.

As sensors and machine learning fuse, they form a critical layer in the synthesis of machine and human intelligence.

Nonprofit, WattTime is using machine learning and satellite imagery to track worldwide power plant emissions.

Could abusing Siri and other digital assistants lead to treating other people badly?

Machine learning researchers show that the ability to conceptualize numbers (numerosity) is shared by humans, animals—and now machines.

Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.

McDonald’s new machine learning acquisition could well put the company in Amazon’s crosshairs.