Why the Facebook IPO Needs to (Really) Open Up
Facebook should have opened up its IPO to users.
Third-Order Engagement
Third-order engagement is customers and other partners engaging other customers and partners in the work of the organization.
Two Types of Fairness – and Why It’s Easy to Argue About
It’s easy to argue about fairness – because our society operates with two very different definitions of the word.
The Art of Engagement: Balancing Tasks and Relationships
Engagement is the process of building relationships with people and putting those relationships to work to accomplish some goal.
The Information Networker: Twitter’s Golden Egg
Twitter taps the power of heavily motivated information networkers to create an extremely valuable global information network.
Twitter is Not a Social Network – It’s an Information Network
Yes, Twitter connects people, but in terms of how it functions, it’s less a “social network” – and more an information network.
Building Relationships: Connections are Different than Relationships
Building relationships means understanding that connections are not the same as relationships.