The Six Levels of the Engagement Pyramid
The Engagement Pyramid is a framework for building relationships and engagement for mission-driven organizations.
Automated Self-Service is Taking Over. Here’s How it Happened.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
When We Converse with the Alien Intelligence of Machines
Machine intelligence will teach us to expand our understanding of intelligence.
Community-Driven “Impact Markets”
The collective buying power of Decentralized Autonomous Communities will create a new breed of values-aligned markets, called “impact markets.”
Why Your Business Needs a Social Impact Strategy
Social impact strategy aligns societal and business objectives, creating enormous brand value in the process.
How the Stock Market Extracts Wealth
How the stock market extracts value from corporations and fuels the concentration of wealth.
What do Automation and AI Hold for the Future of Stakeholder Engagement?
Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.
Intelligent, Automated Self-Service
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
Artificial Intelligence as a Force for Good
Stanford Social Innovation Review article on mission-driven artificial intelligence aimed at solving societal and ecological challenges.