Automated Service Platforms and the Future of Work
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
What do Automation and AI Hold for the Future of Stakeholder Engagement?
Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.
When We Converse with the Alien Intelligence of Machines
Machine intelligence will teach us to expand our understanding of intelligence.
A Handy Way to Think About Machine Learning
A (relatively) simple explanation of machine learning.
How Organizations Create Intrinsic Value
Organizations create intrinsic value by building meaning for customers and employees.
Technology and the Distribution of Wealth
Technology plays two critical roles in the distribution of wealth, cutting jobs and income from below, while concentrating profits for investors from above.
Why Your Business Needs a Social Impact Strategy
Social impact strategy aligns societal and business objectives, creating enormous brand value in the process.
Intelligent, Automated Self-Service
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
The Key to Creating Value in Business
The key to creating value in your business is to be of service.