Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
Automated Service Platforms and the Future of Work Read More »
Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.
What do Automation and AI Hold for the Future of Stakeholder Engagement? Read More »
Our investments of time and energy on the big web giants erode our power.
The Limits of Your Power as an End User Read More »
Welcome to the era of the self-service platforms, automated monolithic machines wrapped in consumer-friendly branding.
Dealing with Automated Monoliths Read More »
The chatbot revolution won’t just change the way we interact and communicate with organizations.
How the Chatbot Changes Our Relationship with Organizations Read More »
How Gig Economy platforms like Uber use technology to create jobs today that they will automate and eliminate tomorrow.
How Gig Economy Platforms Like Uber Will Automate Human Work Read More »
The Virtual Personal Assistant represents the biggest change in software in decades. Here are six building-block technologies that will make it possible.
Six Building Blocks for a Virtual Personal Assistant Read More »