Automated Service Platforms and the Future of Work
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
spotlight
Automated Self-Service is Taking Over. Here’s How it Happened.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
What the Online Grocery Wars Really Mean: Automation
The online grocery wars are heating up and the stakes are far bigger than any battle between Amazon and Walmart. The real story here is the automation of grocery stores and the service economy more broadly.
Intelligent, Automated Self-Service
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
The Nature of Sensors
As sensors and machine learning fuse, they form a critical layer in the synthesis of machine and human intelligence.
What do Automation and AI Hold for the Future of Stakeholder Engagement?
Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.
When Personalization Technology Closes Your Mind
To counter personalization technology’s narrowing of our minds, let’s design for choice and serendipity.
Empathy at Scale
How a drab, new occupation scrubs social media of the dark shadows of our collective unconscious.
The Fall of Google+
The disastrous Google+ shutdown vividly demonstrates the risks of trusting our creations and relationships to big corporations.
Dealing with Automated Monoliths
Welcome to the era of the self-service platforms, automated monolithic machines wrapped in consumer-friendly branding.