Automated Service Platforms and the Future of Work
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
The online grocery wars are heating up and the stakes are far bigger than any battle between Amazon and Walmart. The real story here is the automation of grocery stores and the service economy more broadly.
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
As sensors and machine learning fuse, they form a critical layer in the synthesis of machine and human intelligence.
Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.
To counter personalization technology’s narrowing of our minds, let’s design for choice and serendipity.
How a drab, new occupation scrubs social media of the dark shadows of our collective unconscious.
The disastrous Google+ shutdown vividly demonstrates the risks of trusting our creations and relationships to big corporations.
Welcome to the era of the self-service platforms, automated monolithic machines wrapped in consumer-friendly branding.