What do Automation and AI Hold for the Future of Stakeholder Engagement?
Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.
engagement
Machine Training and the Future of AI Governance
Research using human preferences radically improves machine training and opens a door to better AI governance.
How the Chatbot Changes Our Relationship with Organizations
The chatbot revolution won’t just change the way we interact and communicate with organizations.
The Art of Works
When users express themselves through a product or service in unimagined, creative ways, what emerges is the art of our works.
How Artificial Intelligence is Reinventing the Art of Influencing Human Behavior
A neuroscientist is using artificial intelligence reduce toxic behavior in the online game, League of Legends — and it offers a peek at the future of influencing human behavior.
You Are Not the Product: The Coming Revolution in Social Networks
It’s time to recognize that people are not the product and that end user contributions to social networks deserve to be compensated.
3 Tips for Connecting Money and Mission for More Powerful Social Entrepreneurship
3 tips for weaving mission and money into a more powerful form of social entrepreneurship.
The Six Levels of the Engagement Pyramid
The Engagement Pyramid is a framework for building relationships and engagement for mission-driven organizations.
Third-Order Engagement
Third-order engagement is customers and other partners engaging other customers and partners in the work of the organization.
The Art of Engagement: Balancing Tasks and Relationships
Engagement is the process of building relationships with people and putting those relationships to work to accomplish some goal.