Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.
What do Automation and AI Hold for the Future of Stakeholder Engagement? Read More »
Research using human preferences radically improves machine training and opens a door to better AI governance.
Machine Training and the Future of AI Governance Read More »
The chatbot revolution won’t just change the way we interact and communicate with organizations.
How the Chatbot Changes Our Relationship with Organizations Read More »
When users express themselves through a product or service in unimagined, creative ways, what emerges is the art of our works.
A neuroscientist is using artificial intelligence reduce toxic behavior in the online game, League of Legends — and it offers a peek at the future of influencing human behavior.
How Artificial Intelligence is Reinventing the Art of Influencing Human Behavior Read More »
It’s time to recognize that people are not the product and that end user contributions to social networks deserve to be compensated.
You Are Not the Product: The Coming Revolution in Social Networks Read More »
3 tips for weaving mission and money into a more powerful form of social entrepreneurship.
3 Tips for Connecting Money and Mission for More Powerful Social Entrepreneurship Read More »
The Engagement Pyramid is a framework for building relationships and engagement for mission-driven organizations.
The Six Levels of the Engagement Pyramid Read More »
Third-order engagement is customers and other partners engaging other customers and partners in the work of the organization.
Third-Order Engagement Read More »
Engagement is the process of building relationships with people and putting those relationships to work to accomplish some goal.
The Art of Engagement: Balancing Tasks and Relationships Read More »