The Contest for the Soul of Technology
How the future of technology, humanity, and the planet depends on rewriting the code within the code.
service
Automated Service Platforms and the Future of Work
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
Automated Self-Service is Taking Over. Here’s How it Happened.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
What the Online Grocery Wars Really Mean: Automation
The online grocery wars are heating up and the stakes are far bigger than any battle between Amazon and Walmart. The real story here is the automation of grocery stores and the service economy more broadly.
Intelligent, Automated Self-Service
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
The Internet of Frivolous Things
Bad design and an absence of customer empathy fuel an Internet of Frivolous Things, but there’s still hope.
3 Tips for Connecting Money and Mission for More Powerful Social Entrepreneurship
3 tips for weaving mission and money into a more powerful form of social entrepreneurship.
Being of Service: The Bridge to Meaning and Mission in Business
Being of service means becoming bigger than our normal selves and turning our focus to others – and it works the same way in business.
When Cars Talk to Furnaces: Change, Complexity and the Internet of Things
The Internet of Things now allows your car to talk to your furnace. That’s good, but what will it truly cost you?
The Key to Creating Value in Business
The key to creating value in your business is to be of service.