Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
Automated Service Platforms and the Future of Work Read More »
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
Intelligent, Automated Self-Service Read More »
Welcome to the era of the self-service platforms, automated monolithic machines wrapped in consumer-friendly branding.
Dealing with Automated Monoliths Read More »
Autonomous systems generate feedback loops of machine learning and automation that predict, judge and act without human intervention.
Autonomous Systems Unleashed Read More »
What is the right way to tax a robot? A robot tax isn’t the same as a tax on human labor. Here’s why it’s more complicated than that.
The Robot Tax Fallacy: Anthropomorphizing Automation Read More »
The chatbot revolution won’t just change the way we interact and communicate with organizations.
How the Chatbot Changes Our Relationship with Organizations Read More »
How Gig Economy platforms like Uber use technology to create jobs today that they will automate and eliminate tomorrow.
How Gig Economy Platforms Like Uber Will Automate Human Work Read More »
The Virtual Personal Assistant represents the biggest change in software in decades. Here are six building-block technologies that will make it possible.
Six Building Blocks for a Virtual Personal Assistant Read More »
When we relegate human labor to the work machines haven’t yet learned, the results can be dehumanizing.
The Bigger Amazon Story: How a Human Becomes an “Amabot” Read More »
An in-depth look at the automation of the publishing industry: what it’s done to businesses, to employment and what it means for the future of knowledge.
The Automation of the Publishing Industry Read More »