Automated Service Platforms and the Future of Work
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
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Intelligent, Automated Self-Service
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
Dealing with Automated Monoliths
Welcome to the era of the self-service platforms, automated monolithic machines wrapped in consumer-friendly branding.
Autonomous Systems Unleashed
Autonomous systems generate feedback loops of machine learning and automation that predict, judge and act without human intervention.
The Robot Tax Fallacy: Anthropomorphizing Automation
What is the right way to tax a robot? A robot tax isn’t the same as a tax on human labor. Here’s why it’s more complicated than that.
How the Chatbot Changes Our Relationship with Organizations
The chatbot revolution won’t just change the way we interact and communicate with organizations.
How Gig Economy Platforms Like Uber Will Automate Human Work
How Gig Economy platforms like Uber use technology to create jobs today that they will automate and eliminate tomorrow.
Six Building Blocks for a Virtual Personal Assistant
The Virtual Personal Assistant represents the biggest change in software in decades. Here are six building-block technologies that will make it possible.
The Bigger Amazon Story: How a Human Becomes an “Amabot”
When we relegate human labor to the work machines haven’t yet learned, the results can be dehumanizing.
The Automation of the Publishing Industry
An in-depth look at the automation of the publishing industry: what it’s done to businesses, to employment and what it means for the future of knowledge.