What’s the Difference Between the Front-End and Back-End of Automated Self-Service?
Automated self-service is the front-end, automated self-service interface combined with the back-end, automated service operations.
Automated Self-Service
Automated Service Platforms and the Future of Work
Automated service platforms don’t just lead to large-scale unemployment in the services economy; they also redefine the nature of work.
Automated Self-Service is Taking Over. Here’s How it Happened.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
What the Online Grocery Wars Really Mean: Automation
The online grocery wars are heating up and the stakes are far bigger than any battle between Amazon and Walmart. The real story here is the automation of grocery stores and the service economy more broadly.