Bad design and an absence of customer empathy fuel an Internet of Frivolous Things, but there’s still hope.
3 tips for weaving mission and money into a more powerful form of social entrepreneurship.
Being of service means becoming bigger than our normal selves and turning our focus to others – and it works the same way in business.
Organizations create intrinsic value by building meaning for customers and employees.
A “service tether” connects a product to the cloud; it transforms products into services and helps companies hone their impact with customers.