Robot Process Automation

Metal House – Battery Operated – New 2010 Robots – You are Three Times a Robot~~
Reading Time: 1 minute

Robot Process Automation

AI building blocks will affect all working-class categories in the US, including retail and food (17 million), blue-collar workers (11 million), and the caring class (the fastest-growing segment). But RPA takes a singular focus on the working-class folks who toil in cubicles. This comprises about 9 million workers in the US and falls into two categories: sales-related (think customer service) and administrative (think back-office). These categories align with two broad use case definitions in RPA. “Attended mode” is where a human interacts with the digital worker (or bot); this is the customer service use case. “Unattended mode” is where the human is completely replaced by the digital worker. Over the next five years, we expect RPA-fueled digital workers to replace about 4 million cubicle positions.

What this means should concern us all. Firstly, cubicle workers, who largely have high-school diplomas, will be tossed into the contingent workforce or left unemployed. Only a small percentage will have the right stuff for the digital economy, even given programs like SOAR in Kentucky, which retrains coal miners.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Sign up here for the latest articles. You can opt out at any time.

Subscribe by email:

Or subscribe by RSS:

%d bloggers like this: