Intelligent, Automated Self-Service
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.
The Six Levels of the Engagement Pyramid
The Engagement Pyramid is a framework for building relationships and engagement for mission-driven organizations.
The Interest Graph Maps Our Connections to Ideas and Things
The Interest Graph is software for connecting us to our interests. Today, it makes us better shoppers. Tomorrow, it could change the nature of work.
The Key to Creating Value in Business
The key to creating value in your business is to be of service.
How Organizations Create Intrinsic Value
Organizations create intrinsic value by building meaning for customers and employees.
Community Saves the World
A new breed of blockchain-based Decentralized Autonomous Communities could be how we save the world.
Technology and the Distribution of Wealth
Technology plays two critical roles in the distribution of wealth, cutting jobs and income from below, while concentrating profits for investors from above.
Automated Self-Service is Taking Over. Here’s How it Happened.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
When We Converse with the Alien Intelligence of Machines
Machine intelligence will teach us to expand our understanding of intelligence.